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PRIVACY NOTICE
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The website for Your Creative Side is committed to protecting and respecting your privacy in compliance with the General Data Protection Regulation (GDPR).

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Our Privacy Notice explains when and why we collect personal information about people who visit our website, how we use that information, the conditions under which we may disclose information to others with your consent and how we keep information secure.

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We may change our Privacy Notice from time to time so please check this page periodically to ensure that you’re happy with any changes. By using our website, you agree to be bound by this Notice.

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Any questions regarding this Privacy Notice and our privacy practices should be sent via our website contact form.

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WHO ARE WE?

Your Creative Side is a Luton-based craft shop that sells Felt Kits, Needle Felting, Embroidery, Sewing Kits, Cross Stitch, Macrame and other crafts that are delivered all over the UK.

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HOW DO WE COLLECT PERSONAL INFORMATION ABOUT YOU?

We obtain information about you when you submit personal information on our website contact form, and/or send us an email, and/or call us at the telephone number provided on our website.

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WHAT TYPE OF PERSONAL INFORMATION IS COLLECTED FROM YOU?

The personal information we collect might include your name, email address, postal address, phone number and other information that you consent to be provided on our website contact form or when we collect information from you via telephone.

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WHAT IS THE LEGAL BASIS FOR THE PROCESSING OF PERSONAL INFORMATION

You provide your consent for the processing of your personal information when you submit personal information on our website contact form, and/or send us an email, and/or call us at the telephone number provided on our website.

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HOW IS YOUR PERSONAL INFORMATION USED?

We may use your information to:

  • to carry out our obligations arising from any agreements entered between you and Your Creative Side, such as sending you business correspondence;

  • seek your feedback on the services we provide;

  • notify you of relevant changes to our services;

  • send you communications that you have requested and that may be of interest to you for legitimate business purposes.

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HOW LONG DO WE RETAIN YOUR INFORMATION?

We review our retention periods for personal information on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations, such as records that we keep for HM Revenue and Customs.

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We will hold your personal information on our systems for as long as is necessary for the relevant activity, or if is set out in any relevant contract you hold with Your Creative Side.

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WHO HAS ACCESS TO YOUR INFORMATION?

  • We will not sell or rent your information to third parties

  • We will not share your information with third parties for marketing purposes

 

Third-Party Service Providers working on our behalf: We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations, for the purposes of completing tasks and providing services to you on our behalf such as the Post Office, couriers, or delivery services. However, when we use third-party service providers, we disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure and not to use it for their own direct marketing purposes.

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Please be reassured that we will not release your information to third parties beyond the Your Creative Side network for them to use for their own direct marketing purposes, unless you have requested us to do so, or we are required to do so by law, for example, by a court order or for the purposes of prevention of fraud or other crime.

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YOUR RIGHTS

You are afforded certain data subject rights relative to the personal information we collect from you in our capacity as a data controller. While we process your personal information under consent, you can withdraw your consent at any time by using the contact form on our website. The withdrawal of your consent will not affect the lawfulness of the processing of your personal information for the time period where you provided consent.

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As a data subject, you also have the right to request access to your personal information, to request that it is erased, that its processing be restricted, or that any inaccurate personal information be rectified though there are exemptions if the information is required by law to be published. You also have the right to object to the processing of your personal information, or in some circumstances to obtain a copy of the personal information in machine-readable format. Any such request should be submitted in writing to our customer service team.

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You also have the right to complain about the use of your personal information to the local supervisory authority, which in the UK is the Information Commissioner’s Office (www.ico.org.uk). You can contact them by calling 0303 123 1113. Or go online to www.ico.org.uk/concerns (opens in a new window; please note we can't be responsible for the content of external websites).

 

Or you can write to them at:

Information Commissioner's Office,

Wycliffe House,

Water Lane,

Wilmslow Cheshire,

SK9 5AF

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HOW CAN YOU ACCESS AND UPDATE YOUR INFORMATION?

The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change your email address or any of the other information we hold is inaccurate or out of date, please notify us via our website contact form.

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You have the right to ask for a copy of the information that we hold about you. Please submit your request in writing via our website contact form.

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SECURITY PRECAUTIONS IN PLACE TO PROTECT AGAINST THE LOSS, MISUSE, OR ALTERATION OF YOUR INFORMATION

When you give us personal information, we take steps to ensure that it’s treated securely. Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we take great care to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems.

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USE OF COOKIES

Like many other websites, the Your Creative Side website uses cookies. 'Cookies' are small pieces of information sent by an organisation to your computer and stored on your hard drive to allow that website to recognise you when you visit.

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While cookies collect statistical data about your browsing actions and patterns, they do not identify you as an individual. This helps us to improve our website and deliver a better more personalised web user experience.

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It is possible to switch off cookies by setting your browser preferences. For more information on how to switch off cookies on your computer, visit our full cookies policy. Turning cookies off may result in a loss of functionality when using our website.

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For more information about how we use Cookies, click here.

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LINKS TO OTHER WEBSITES

Our website may contain links to other websites run by other organisations. This Privacy Notice applies only to the Your Creative Side website‚ so we encourage you to read the privacy statements on the other websites you visit. Your Creative Side cannot be held responsible for the privacy notices and practices of other sites even if you access them using links from our website.

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In addition, if you linked to our website from a third-party website, Your Creative Side cannot be held responsible for the privacy notices and practices of the owners and operators of that third-party site and recommend that you check the privacy notice of that third-party site.

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16 OR UNDER?

We are dedicated to protecting the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian's permission beforehand whenever you provide us with personal information.

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TRANSFERRING YOUR INFORMATION OUTSIDE OF EUROPE

As part of the services offered to you through this website, the information that you provide to us may be transferred to countries outside the United Kingdom and/or the European Union (“EU”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the UK and/or EU. These countries may not have similar data protection laws to the UK.

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By submitting your personal data, you agree to this transfer, storing, or processing. If we transfer your information outside of the UK and/or EU in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Privacy Notice. Currently, our servers are located in the European Union and the United States. Any international data transfers of your personal information are conducted with your consent.

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If you use our services while you are outside the UK and/or EU, your information may be transferred outside the EU to provide you with those services.

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When you conduct a transaction on our website, as part of the process, we collect and store information in order to communicate with you and to fulfil your order.

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We also collect information when you voluntarily provide feedback, complete surveys or participate in competitions.

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Website usage information is collected using cookies.

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Your privacy is very important to us so we are very careful with any personal information received.

​All these details are stored securely and will never be shared apart from for the purposes of fulfilling your order such as including your name and postal address on your parcel.

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Types of information we collect include:

  • Personal and contact data, including name, title, address, telephone number and email address.

  • Transaction data, including form of payment used and billing address.

  • Details of visits to the website, including browsing duration and traffic data.

  • Technical data, including IP address, login data and time zone setting.

  • Profile data, including order history and username.

  • Usage data, including preferences in receiving marketing and details of communication with us.

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Our company is hosted on the Wix.com platform. Wix.com provides us with an online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  

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All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

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ANY QUESTIONS?

If you have a question, of any type, about the Your Creative Side website or if you would like to know more about how we process your personal information, please e-mail: karen@yourcreativeside.co.uk.

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We welcome your views about the website and our Privacy Notice. You can contact us with any queries, complaints, or comments.


HOW TO CONTACT YOUR CREATIVE SIDE:
Email: karen@yourcreativeside.co.uk

Postal Address:

38 Calverton Road

Luton, Beds LU3 2SZ

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Review of this notice:

Your Creative Side keeps this Legal Information under regular review. 

 

This Legal Information was last updated in October 2023.​​​

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