top of page
SHIPPING & DELIVERY
 
Standard rate postage  - £3.50
Orders over £30  - FREE DELIVERY 
UK Delivery only

 

We aim to post all orders within 3 working days but please allow extra time for busy periods.

Most items are sent via Royal Mail TRACKED second class, please allow 3-5 days for delivery.

Larger items are sent via Courier.

  1. Goods can only be shipped to the address specified at the point of order.

  2. We cannot amend or cancel orders that have been packed and dispatched.

  3. If you wish to cancel or amend your order please send us an email at karen@yourcreativeside.co.uk

  4. Should there be a problem with your order we will send you an email and await your reply.

COLLECTION OPTION

Order collection - 

          BY ARRANGEMENT ONLY! 

Please await notification that your order is ready for collection so we can arrange a suitable collection time, also make sure that your email has been entered when ordering.

We are NOT a physical shop we are an online store but would like to provide this service for our local customers that would like to choose this option.

RETURNS

In the event that you are not completely satisfied with your order please contact:    karen@yourcreativeside.co.uk.
To be eligible for a return:
  1. Your item must be unused and in the same condition that you received it in.
  2. All goods returned to us should be returned in the original packaging and protected against postal damage.
  3. Failure to comply with this request or goods received back to us damaged through poor or inappropriate packaging, may only be subject to a partial refund
  4. All returns must be received within 14 days of receipt.
  5. You are responsible for paying all postage and packaging costs for returning non-faulty items.
A refund will be issued after we have received and inspected your returned item usually within 2-3 days of receipt.
bottom of page