SHIPPING & DELIVERY - UK Delivery only
Standard - parcel postage - £3.50
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Large Letter Size postage - £2.25
(This covers the thinner kits such as cross stitch kits without a hoop and sewing kits)
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Postage is calculated at the checkout.
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Orders over £30 - FREE DELIVERY
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We aim to post all orders within 3 working days but please allow extra time for busy periods.
Most items are sent via Royal Mail 2nd class, please allow 3-5 days for delivery.
Larger items are sent via Courier.
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Goods can only be shipped to the address specified at the point of order.
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We cannot amend or cancel orders that have been packed and dispatched.
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If you wish to cancel or amend your order please send us an email at karen@yourcreativeside.co.uk
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Should there be a problem with your order we will send you an email and await your reply.
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COLLECTION OPTION
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Order collection -
BY ARRANGEMENT ONLY!
Please await notification that your order is ready for collection so we can arrange a suitable collection time, also make sure that your email has been entered when ordering.
We are NOT a physical shop we are an online store but would like to provide this service for our local customers that would like to choose this option.
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​RETURNS
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In the event that you are not completely satisfied with your order please contact: karen@yourcreativeside.co.uk.
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To be eligible for a return:
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Your item must be unused and in the same condition that you received it in.
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All goods returned to us should be returned in the original packaging and protected against postal damage.
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Failure to comply with this request or goods received back to us damaged through poor or inappropriate packaging, may only be subject to a partial refund
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All returns must be received within 14 days of receipt.
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You are responsible for paying all postage and packaging costs for returning non-faulty items.